Refund policy
At Sheio, each piece of lingerie is made to order with precision and care, ensuring a perfect fit and personalized experience. Due to the custom nature of our products, we do not accept returns, exchanges, or refundsonce an order has been placed.
Order Changes & Cancellations
- Once an order is confirmed, it cannot be canceled or modified, as production begins immediately.
- Please double-check your measurements, color choices, and order details before completing your purchase.
Damaged or Defective Items
We take great pride in our craftsmanship, but if you receive an item that is damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will assess the situation and provide a resolution on a case-by-case basis.
Sizing Assistance
To ensure the best fit, we recommend carefully reviewing our how to measure guide or reaching out to us for personalized sizing assistance before ordering.
By placing an order with us, you acknowledge and agree to this policy. If you have any questions, feel free to contact our customer service team at info@lingeriesheio.com.
Thank you for supporting our handcrafted, made-to-order lingerie!